Zero Tolerance Policy on Verbal Abuse

At Tactical Scope, we are dedicated to providing every customer with the highest level of service. Our support and sales staff work hard to assist you in a professional, respectful, and approachable way.

We recognise that problems may occasionally occur, and our team will always do their best to resolve them promptly and fairly. That said, it’s important to remember that a real person is on the other end of the phone or email - someone who deserves the same courtesy and respect you would expect to receive yourself. Any form of verbal abuse, aggression, or harassment, including offensive remarks, threats, or inappropriate behaviour, will not be tolerated under any circumstances.

Actions we may take

If a customer behaves in this way, we may take the following measures:

• • Immediate cancellation of the order.
• • Refusal of future service or sales to any individual who has been abusive towards our staff.
• • Closure of the customer account, with any associated loyalty points or rewards permanently forfeited.

Our staff are here to support you, and we ask that they are treated with the respect and consideration they deserve.

We appreciate your understanding and thank you for choosing Tactical Scope.